Solved
Unable to scan
When I try to scan my iMac, I get message: Secure anywhere can not reach the internet.
Best answer by Ssherjj
Hi ladybugpots,
Would you mind doing an uninstall/reinstall of Webroot? Usually a reinstall will fix this error.
To uninstall Webroot SecureAnywhere, follow the instructions below.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
Can you let me know what you have decided to do?
Would you mind doing an uninstall/reinstall of Webroot? Usually a reinstall will fix this error.
To uninstall Webroot SecureAnywhere, follow the instructions below.
- Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
- Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
- Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
- Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
- Click here to download the SecureAnywhere installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
- Double-click wsamac.dmg to open the installer.
- Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]
- In the first activation window, enter your keycode and click Activate.
Can you let me know what you have decided to do?
+62Hello ladybugpots,
Welcome to the Webroot Community,
Can you tell me if you are running Yosemite or El Capitan? Or macOS Sierra
Would you reboot your system and see if you get the same error?
I'll be here waiting so let me know ok?
Welcome to the Webroot Community,
Can you tell me if you are running Yosemite or El Capitan? Or macOS Sierra
Would you reboot your system and see if you get the same error?
I'll be here waiting so let me know ok?
+62Hi ladybugpots,
Would you mind doing an uninstall/reinstall of Webroot? Usually a reinstall will fix this error.
To uninstall Webroot SecureAnywhere, follow the instructions below.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
Can you let me know what you have decided to do?
Would you mind doing an uninstall/reinstall of Webroot? Usually a reinstall will fix this error.
To uninstall Webroot SecureAnywhere, follow the instructions below.
- Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
- Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
- Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
- Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
- Click here to download the SecureAnywhere installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
- Double-click wsamac.dmg to open the installer.
- Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]
- In the first activation window, enter your keycode and click Activate.
Can you let me know what you have decided to do?
+62Sure thing!
Remember to write down the keycode...or have it handy.
Have a goodnight!
Remember to write down the keycode...or have it handy.
Have a goodnight!
+62Hi again ladybugpots,
Also If you upgraded to Sierra, please click here for important information.
This could also be why you are getting this error message from Webroot.
Also If you upgraded to Sierra, please click here for important information.
This could also be why you are getting this error message from Webroot.
I'd strongly recommend contacting our Support Team about this issue. You normally need to do a Clean uninstall with -sudo commands from the Terminal, if a normal uninstall works it would be a tad surprising. They can sort it out for you real quick with no problems!
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Thanks, Sherry(=
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Thanks, Sherry(=
Ok I uninstalled and reinstalled like you suggested and Voila! I am back in business. Thank you so much I really appreciate your help!
+62That's great! You are very welcome!
Thank you for letting us know. 😉
Thank you for letting us know. 😉
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