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Uninstall Vs. Permanent Erase with Webroot

  • May 1, 2015
  • 2 replies
  • 823 views
K
I installed Inquist4 Web Player on my ASUS laptop. When it froze on my computer, I decided to uninstall it but got this message when I tried: "Could not open key: HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/CurentVersion/Installer/Folders. Verify that you have sufficient access to that key, or contact your support personnel."  I see an option in my Windows menu when I right click on the folder to "permanent erase with Webroot." Is that the same as uninstalling the program? 

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • May 1, 2015
    Hello kfinn4,
     
    Welcome to the Webroot Community Forum,
     
    No Permanently erase with Webroot is not an uninstall program. Please do not use this for uninstalling programs.
     
    Please have a look here: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C9_SystemOptimizer/CH9g_UsingSecureErase
     
    Please use the Add Remove in the Windows Control planel to uninstall programs properly.
     
     
    Hope this helps and if not please get back to us.
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Baldrick
      Gold VIP
      • Baldrick
      • Gold VIP
      • May 2, 2015
      Hi kfinn4
       
      Welcome to the Community Forums.
       
       
      If I may add to what Sherry has advised...if you check out this web page the developer of the software have provided uninstall instyructions for Web Player.
       
      Not sure if you have seen or tried to use them but if not then this may be of some assistance.
       
      Regards, Baldrick
      Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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