Uninstall WR from W10 to reinstall

Hi,
 
I would contact support as this has been an issue with right click explorer scan menu options. A remove and reinstall probably won't fix the issue.
 
John

Hi Snerk13
 
You can certainly try an uninstall/clean reinstall to see if that will work for you.
 
What may well be happening is that what should happen in terms of the installation of a 3rd party security app being detected, i.e., should trigger Windows disabling Windows Defender,and this would appear to be the problem re. your installation. An uninstall/clean reinstall generally solves the issue.
 
In terms of the instructions for the uninstall/ clean reinstall would you please advise as to whether you are using a PC or a Mac, so that we can provide the correct version for you?
 
Regards, Baldrick

Thank you for the reply, I am using Windows 10 Pro.

Hi Snerk13
 
Thanks for the response. If you are happy to try aninstall/cleasn resintall the please follow the steps below closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

 
Give the above a try and then let us know if it responds to the issue you have raised.
 
Regards, Baldrick
 

Thank you,
I will have to wait until the wekend when I have some time to devote. I will post results.
S13

Thanks, Snerk13...will be watching out for your update.
 
And if you have any other issues or questions...well, you know where to post don't you? ;)
 
Regards, Baldrick

I misread the post, I thought the file to download would be a way to uninstall WR. That is part of the issue, I cannot uninstall so I may reinstall. It does not show up in add or remove programs. Is there a tool to uninstall it like with other AV programs?
Thank you for any replies.
S13

Thank you, I had found that article several times but never ran the line from the command prompt. It uninstalled in about a second and reinstalled just as quickly and now I have the scan option from the right click menu. Thank you for your help. Have a great day.
S13

Hi Snerk13
 
You are most welcome...glad that we could finally get this sorted out for you.
 
Have a great day yourself...and Happy Webrooting. :D
 
Regards, Baldrick