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  • June 23, 2020
  • 5 replies
  • 531 views
J
Popular Voice
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It’s taking awhile to get the latest release. Is there a link to manually update?

PC Agent Version 9.0.28.153

Best answer by jreddoch

Hello,

Thank you for contacting Webroot Support.

Your computer is currently on the correct version of Webroot SecureAnywhere. The version you are referring to and trying to update to, is a version that has been released for Best Buy subscriptions of the software since those versions use a different installer than yours and off the shelf versions use.

Rest assured however, your Webroot is fully updated and still protecting your system as normal.

Thank you,

Webroot Support

    5 replies

    S
    Community Leader
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    • stevecosta
    • Community Leader
    • 108 replies
    • June 23, 2020

    Same for me. Brought this up previously. When an update is released it is never updated to download directly

    from the webroot website for at least 7 days. Also requested to join the beta group a few months ago with no response. The website download still is V9.0.28.48

    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • 10269 replies
    • June 23, 2020

    Hello @jreddoch  & @stevecosta your right the download is still at v9.0.28.48 and I wonder why? @PVaddi  @BradW  @khumphrey  maybe can tell us something?

     

    https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1131

     

    http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    S
    Community Leader
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    • stevecosta
    • Community Leader
    • 108 replies
    • June 25, 2020

    Submitted a support ticket and was asked to uninstall and reinstall.

    Did this and still on the old version. The download link provided downloaded V9.0.28.48

    and not the latest version V9.0.28.153. I have informed support and been advised to give them a call. 

    S
    Community Leader
    Forum|alt.badge.img+21
    • stevecosta
    • Community Leader
    • 108 replies
    • June 25, 2020

    Hello,

    Telephoned support today and they connected remotely.

    Been advised the update is on a gradual rollup and can take about 2 weeks from release date to be delivered.

    Have been told it should automatically update in the next few days.

     

    J
    Popular Voice
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    • jreddoch
    • Author
    • Popular Voice
    • 49 replies
    • Answer
    • June 25, 2020

    Hello,

    Thank you for contacting Webroot Support.

    Your computer is currently on the correct version of Webroot SecureAnywhere. The version you are referring to and trying to update to, is a version that has been released for Best Buy subscriptions of the software since those versions use a different installer than yours and off the shelf versions use.

    Rest assured however, your Webroot is fully updated and still protecting your system as normal.

    Thank you,

    Webroot Support


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