Video freeze
eggs_44070: After I click on a video and it starts to play, the voice continues to play; however the picture freezes. If I move the mouse pointer on the video, the picture will continue as long as I keep moving the pointer. If I stop moving the pointer the picture will freeze again.
+62Hello eggs_44070,
Welcome to the Community Forum.
May I first get some information.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps! If not please get back to us and we can assist further.
Welcome to the Community Forum.
May I first get some information.
- Does this happen on all videos? Or just this particular one. You might want to check this link (URL) with BrightCloud. To see what the ratings are.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps! If not please get back to us and we can assist further.
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Hi eggs_44070
From what you are describing I do not think, if I may make so bold...;)...that this is malware or even PUA related (but of course I could be wrong) but rather I am going to plump for something more banal.
May I ask as to which browser you are using when this happens and if you have tried avarious browsers, to see if it happens with all of them or not? Also I am suspecting that this is Adobe Fash related the it could be something as simple as using HTML5 rather than the Flash Player, but either way if so then I would recommend that you review this thread over at the Adobe Forums as it may well have some useful information/options that you could try to see if they would resolve the problems.
Do let us know if any of this helps as feedback either way helps us improve our help to other coming here with the same or a similar problem.
Regards, Baldrick
From what you are describing I do not think, if I may make so bold...;)...that this is malware or even PUA related (but of course I could be wrong) but rather I am going to plump for something more banal.
May I ask as to which browser you are using when this happens and if you have tried avarious browsers, to see if it happens with all of them or not? Also I am suspecting that this is Adobe Fash related the it could be something as simple as using HTML5 rather than the Flash Player, but either way if so then I would recommend that you review this thread over at the Adobe Forums as it may well have some useful information/options that you could try to see if they would resolve the problems.
Do let us know if any of this helps as feedback either way helps us improve our help to other coming here with the same or a similar problem.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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