Video+ mediaplayer+ malware virus

@ wrote:
I have been infected with the "video+ mediaplayer" malware virus and cannot remove.  This virus displays ads when clicking on links within other websites.  Quite annoying. 
 
After several attempts I was successful in unistalling the program and I also, separately, deleted the folder associated with this virus within my 'Program Files (x86)' folder.  However, this has not elimnated my problem.
 
When a new 'ad' tab opens when clicking on a link - I do see something that says 'abradora' followed by the rest of the URL address and then it redirects.  The following is one of the ads that pops up
https://www.bulletflix.com/signup?sub=30947&sf=blue_newjs&ref=122245&s2stoken=20Ao1O0w8rKBafGA0rhQ8j1xyXpL000.&p1=135255&ce_cid=20Ao1O0w8rKBafGA0rhQ8j1xyXpL000.
 
This impact is to both my IE and Firefox browers.  I didn't see anything related to this virus in Firefox - unless it is something by another name.  However, within IE add-ons I do see this virus, but I am uable to remove or diasble - see image of IE add-on page below.
 
I have Windows 8.1 and I looked to see how I can uninstall IE, but I could not locate the option to uninstall - I assume this is because IE is a part of Windows now.
 
Help!!!
 

Hello sibagley,
 
Welcome to the Community Forum
 
Sorry you are having these issues. May I suggest you have a look here and follow these instructions. . Our Moderator @ can also approve your picture below for us.
 
EDIT:
Remove “Ads by video MediaPlayer” malware for Mozilla Firefox

• On the menu bar, click on Tools menu and then click ‘Add-ons’ — the add-ons manager tab will now open.
• In the add-ons manager tab, select ‘Extensions or Appearance’
• Select any unknown add-on(s) you wish to disable
• Click ‘Remove’ button
• Click Restart now

Remove “Ads by video MediaPlayer” malware for Google Chrome

• Open the Chrome menu on the top right hand side of the browser.
• Click on Tools
• Click on Extensions
• Click on the trash can icon next to each extension
• Click Remove on the dialog

Remove “Ads by video MediaPlayer” malware for Internet Explorer

• Click the Tools button and click on Manage add-ons
• Under Show, click on All add-ons, and then do one of the following
• Click on Disable for each add-on

 
 
Also  @ can you assist here as well!
 
 
Then what you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 

• Open Webroot SecureAnywhere
• Click on ‘Advanced Settings’ from the top right
• Select ‘Scan Settings’ from the left side
• Unselect the option “Detect Potentially Unwanted Applications”
• Click on the Save button (you may have to enter in a CAPTCHA)
• Reselect the option to “Detect Potentially Unwanted Applications”
• Click on the Save button
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
 
 I hope this helps you to understand, and resolve the problem and if not please let us know!
 
 
Best Regards,
 

Ok image should be live!

@ wrote:
 
Also  @ can you assist here as well!
 

You got it Covered Sherry! ;)
 
TH

Hi Sherry - thanks for the prompt follow-up.
 
I have tried to disbable the virus as you described before I sent in this message.  However, enable and disable are greyed out and are not live links to perform their corresponding actions.  I tried right-clicking on the add-on, but again enable and diable are greyed out  - see image below.  Now what  :-(
 
Addtionally, the 2nd image will show you that when I select "more Information" the option to remove has also been greyed out.
 
 

 

Hello and Welcome to the Webroot Community!
 
Can you please Submit a Support Ticket and they will be happy to help you remove all undetected PUA's or should I say Crapware! 
 
Thanks,
 
Daniel ;)