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Virus in Comcast Antispyware
I've been having a problem with my Toshiba laptop. The screen flickers then goes dark. I can get it back by closing the lid. It could be hardware related but I also think it maybe a virus. I used to have Comcast as my internet provider and I used the Norton Security Suites they provided. Since leaving, I haven't been able to uninstall Norton through the Control Panel or by deleting files. Webroot has detected malware associated with these files quarantined and deleted them. Then for the session I don't have screen issues. But the next time I use the laptop, I have the same issues. Has anyone had an experience like this ? Thanks.
Best answer by BurnDaddy
Hi busyafternoon,
While what you're describing does sound like a hardware issue there may also be a conflict with Webroot and any remaining remnants of Norton. Since Norton is notorious for being difficult to remove I suggest that you run the Norton removal tool available HERE. Then, after rebooting, I suggest doing an uninstall/clean install of Webroot.
Please follow the steps closely!
Thanks,
BD
View originalWhile what you're describing does sound like a hardware issue there may also be a conflict with Webroot and any remaining remnants of Norton. Since Norton is notorious for being difficult to remove I suggest that you run the Norton removal tool available HERE. Then, after rebooting, I suggest doing an uninstall/clean install of Webroot.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
BD
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