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Virus Preventing Webroot from opening/running!

  • September 5, 2014
  • 2 replies
  • 34 views

So I have a virus and it is keeping webroot from running, let alone appearing as a program on my computer. It's also locked done my internet and posted a essage saying it wants to me rename "C:Progam" to "C:Program1". Obviously I reject its wisdom and cry for help.
I've run both a Spybot Search and Destroy and Malwarebytes scan and they both found nothing.
 
What should I do?

2 replies

Dermot7
Gold VIP
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  • Gold VIP
  • September 5, 2014
Hello DeltaCommando5, and Welcome to the Webroot Community.
 
Please contact Support , who'll be sure to clear things up Submit a Support Ticket 
 
And let us know, or if you have any other questions. 
 
 Thanks

Baldrick
Gold VIP
  • Gold VIP
  • September 5, 2014
Hi DeltaCommando5
 
Welcome to the Community Forums.
 
Dermot's advice is good advice but if you are interested then if you Google the issue you will find quite a lot of information about it.  One particularly good and reputable site has this to say about the issue.
 
Do come back and let us know what Support has to say.
 
Regards, Baldrick