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virus removal

  • December 16, 2015
  • 4 replies
  • 39 views
K
Fresh Face
Every virus scan it show's 8 threats removed.. How do i clear this up?

Best answer by ProTruckDriver

Hello ktjttt07, Welcome to the Webroot Community Forum. :D
 
It would be best to start a Trouble Ticket so Customer Service can gather logs from your computer to find out what the problem is.

    4 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • December 16, 2015
    Hello ktjttt07,
     
    Welcome to the Webroot Community,
     
    Please look here at this KB Article https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Threats-Removed-Stats/ta-p/169855
     
    Also look here at the PC User Guide. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5a_ManagingQuarantine.htm
     
     
    Hope this helps and if not pleaase get back to us.
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      ProTruckDriver
      Moderator
      • ProTruckDriver
      • Moderator
      • Answer
      • December 16, 2015
      Hello ktjttt07, Welcome to the Webroot Community Forum. :D
       
      It would be best to start a Trouble Ticket so Customer Service can gather logs from your computer to find out what the problem is.
      Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
        K
        Fresh Face
        • ktjttt07
        • Author
        • Fresh Face
        • December 17, 2015
        Thanks all for the quick responses
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • December 17, 2015
          ktjttt07
           
           
          You are quite welcome!:D
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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