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VPN with PIA

  • June 18, 2016
  • 11 replies
  • 123 views
B
Fresh Face
I recently tried to renew my subscription to Pivate Internet Access for their VPN.  Webroot went nuts, told me to run and hide.  Sorta.  Anyway, I can't contact PIA without tripping alerts by Webroot.  I like the VPN, it makes me feel warm land fuzzy.  So what has hppened, any ideas?

      11 replies

      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • June 18, 2016
      Hello blevtr
       
      Welcome to the Webroot Community,
       
      Is this the screen you are seeing below? If so I would Submit a Support Ticket to see if they can whitelist this or check to see if this is a false positive. But if you are sure this is safe then you can unblock and proceed. But I would check with Support!
       

      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        B
        Fresh Face
        • blevtr
        • Author
        • Fresh Face
        • June 19, 2016
        I submitted a support request as suggested, thank you.
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • June 19, 2016
          Great! Please let us know the outcome won't you?

          Thanks! 🙂
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
            B
            Fresh Face
            • blevtr
            • Author
            • Fresh Face
            • June 20, 2016
            Don't know yet.  Support sent me a form to change the site's reputation.  I have no clue, thats the information I need, which is what I told Support.  We shall see.
              DanP
              Forum|alt.badge.img+35
              • DanPOpenText Employee
              • OpenText Employee
              • June 20, 2016
              Privateinternetaccess.com is blocked by default as part of the "Proxy Avoid and Anonymizers" category. You should be able to safely click on "Unblock page and ontinue" and use the Service. 
               
              -Dan
              Webroot Threat Research
                Ssherjj
                Moderator
                Forum|alt.badge.img+62
                • Ssherjj
                • Moderator
                • June 20, 2016
                Thank you so much for the assistance Dan! Greatly appreciated. 😉
                IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
                  B
                  Fresh Face
                  • blevtr
                  • Author
                  • Fresh Face
                  • June 20, 2016
                  OK, Support got back and said what he said, only not as quickly.  Thank you one and all.  We travel a lot (RV)and I feel warm and fuzzy with the extra protections of a VPN
                    Ssherjj
                    Moderator
                    Forum|alt.badge.img+62
                    • Ssherjj
                    • Moderator
                    • June 20, 2016
                    You are certainly most Welcome!
                     
                    Happy travels 😉
                    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
                      RetiredTripleHelix
                      Gold VIP
                      Forum|alt.badge.img+56
                      @ wrote:
                      Privateinternetaccess.com is blocked by default as part of the "Proxy Avoid and Anonymizers" category. You should be able to safely click on "Unblock page and ontinue" and use the Service. 
                       
                      -Dan
                      Hi Dan is there a reason why most are blocked? I know I got my VPN service whitelisted by Webroot https://www.purevpn.com/ but are there some that we should stay away from?
                       
                      https://www.google.ca/search?q=vpn+service&ie=utf-8&oe=utf-8&gws_rd=cr&ei=DjFoV4eyMMyeyQKViKfQDA#q=vpn+service+provider
                       
                      Thanks,
                       
                      Daniel 😉
                        DanP
                        Forum|alt.badge.img+35
                        • DanPOpenText Employee
                        • OpenText Employee
                        • June 20, 2016
                        They could be used to bypass URL filtering or monitoring, so it's really more for the business side.
                         
                        -Dan
                        Webroot Threat Research
                          RetiredTripleHelix
                          Gold VIP
                          Forum|alt.badge.img+56
                          Awesome and Thanks Dan!
                           
                          Daniel 😉
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