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W32.Malware.Gen message installing Online game app called Meltdown

  • April 19, 2017
  • 5 replies
  • 95 views
E
Fresh Face
Hi,
i downloaded an applicaiton called Meltdown from
 
http://duke3donline.com/Players/index.php  
 
when installing it i selected all the games and then all the options.  while installing i got the W32.Malwar.gen error message saying the upnp.exe is infected.  can someone please confirm if this file is safe or not.  

Best answer by DanP

@ wrote:
Hi,
i downloaded an applicaiton called Meltdown from
 
http://duke3donline.com/Players/index.php  
 
when installing it i selected all the games and then all the options.  while installing i got the W32.Malwar.gen error message saying the upnp.exe is infected.  can someone please confirm if this file is safe or not.  
The upnp.exe file is safe, it has been whitelisted and will no longer be detected. You can safely restore the file from quarantine if you have not already done so.
 
-Dan

    5 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • April 19, 2017
    Hello eclipse31satx,
     
    Welcome to the Webroot Community,
     
    Your link shows this:
     


     
    My advice would be to Submit a Support Ticket and have them take a look. This is a free service with a Webroot Subscription. They can check this out for you.
     
    Edited: Support Number: 1-866-612-4227 M-F 7am?6pm MT
     
    Hope this helps?
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      DanP
      Forum|alt.badge.img+35
      • DanPOpenText Employee
      • OpenText Employee
      • Answer
      • April 19, 2017
      @ wrote:
      Hi,
      i downloaded an applicaiton called Meltdown from
       
      http://duke3donline.com/Players/index.php  
       
      when installing it i selected all the games and then all the options.  while installing i got the W32.Malwar.gen error message saying the upnp.exe is infected.  can someone please confirm if this file is safe or not.  
      The upnp.exe file is safe, it has been whitelisted and will no longer be detected. You can safely restore the file from quarantine if you have not already done so.
       
      -Dan
      Webroot Threat Research
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • April 19, 2017
        Thank you  for your help :D@!
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
          E
          Fresh Face
          • eclipse31satx
          • Author
          • Fresh Face
          • April 20, 2017
          thank you....appreciate the help.
            Ssherjj
            Moderator
            Forum|alt.badge.img+62
            • Ssherjj
            • Moderator
            • April 20, 2017
            Hello eclipse31satx,
             
            Hope everything is working for you now?
             
            Have a great evening!:D
            IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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