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'W32.Trojan.Gen' and PowerDVD13

  • May 12, 2016
  • 3 replies
  • 34 views
H
Fresh Face
I recently updated my PowerDVD13 to allow me to play a new Blue-ray. Every time I try to play it, however, Webroot pops up with an infection warning for 'W32.Trojan.Gen' and PowerDVD freezes. What's going on and how do I fix this?
 
Edit: Also, after that notification, a scan comes up with nothing.

    3 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • May 12, 2016
    Hello HoneyMead
     
    Welcome to the Webroot Community,
     
    I am just wondering where or what Website that you updated PowerDVD13 from? Did you check this link here? http://www.cyberlink.com/support/powerdvd-ultra/patches_en_US.html
     
    If you continue to have this issue then please Submit a Support Ticket free of charge with a Webroot susbscription and they can check this out for you.
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      H
      Fresh Face
      • HoneyMead
      • Author
      • Fresh Face
      • May 12, 2016
      Yes, that is where I downloaded the update from.
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • May 12, 2016
        Hi HoneyMead,
         
        Then my best advice is to contact supporet via a support ticket or call:
         
        https://tel:18666124268
        Mon-Fri 7:00 AM to 6:30 PM (MST)
        Sat-Sun 7:00 AM to 6:00 PM (MST)
         
        Sorry I could not assist you further.
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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