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Web Threat shield is not working on Chrome on a Windows 10 pc

  • October 24, 2016
  • 6 replies
  • 478 views

Web Threat shield is not working on Chrome on a Windows 10 pc
 
Not woking in the sense that the icons to the left of the search results are not there. They were a week or so ago. 

Best answer by BurnDaddy

Hi MBB73170,
 
Welcome to the Webroot Community.
 
Please try uninstalling the Web Filtering extension in Chrome (Three dots, upper-right/more tools/extensions).
 
Then try reinstalling from HERE.
 
Please let us know if this resolves your issue. :)
 
BD

6 replies

  • Answer
  • October 24, 2016
Hi MBB73170,
 
Welcome to the Webroot Community.
 
Please try uninstalling the Web Filtering extension in Chrome (Three dots, upper-right/more tools/extensions).
 
Then try reinstalling from HERE.
 
Please let us know if this resolves your issue. :)
 
BD

BlazeTen
Popular Voice
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  • Popular Voice
  • October 24, 2016
Needed that link for the second time lately...this morning...wonder what keeps corrupting it?:robotfrustrated:

  • Author
  • Fresh Face
  • October 24, 2016
That worked!!
 
Thanks

RetiredTripleHelix
Gold VIP
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@ wrote:
Needed that link for the second time lately...this morning...wonder what keeps corrupting it?:robotfrustrated:
It's because Chrome is forcing users to get Extensions from the Chrome store nothing more.

  • October 24, 2016
@ wrote:
That worked!!
 
Thanks
You're welcome, MBB73170. Glad to help. Thanks for letting us know. ;)
 
BD

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  • New Voice
  • September 22, 2020

The Web Threat shield is not working several weeks?/days ago webroot asked for my webroot key anyway after that it worked until today I tried as per what to do I tried to uninstall and reinstall but still just has little circles going round insteat of green circle next to search results