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Webroot antivirus blocked by Windows Security Center "because its identity can't be verified"

  • March 24, 2015
  • 1 reply
  • 46 views
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New Member
Windows Security Center has alerted me that I need to turn on my Webroot antivirus, but when I try to turn it on using my computer's Security Center I get a pop-up advising that it cannot be opened because its identity can't be verified.   How do I turn it on despite the Windows Security Center block? 

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 24, 2015
    Hello DerekM,
     
    Welcome to the Community Forum,
     
    Would you please do a uninstall/clean reinstall of Webroot and see if this corrects the Windows Security Message.
     
     Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Kind Regards,
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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