It appears that Webroot is blocking all of my NVIDIA product updates with error code: 0x80070005. I have added every “.exe” file in all of my NVIDIA Corporation folders to the Webroot “Allow” category to no avail.
Where can I see what exact files Webroot is blocking so that I can fix the issue.
If this will be an issue of blocking without an opportunity to override the block in the future, using Webroot will waste my time and lose any functionality for me.
+63I was finally able to get into safe mode. Startup settings?
If your in Safe Mode then you can install NVIDIA Drivers because Webroot doesn’t run in Safe Mode but it will run in Safe Mode with Networking. Once you get NVIDIA Drivers installed boot back to normal mode then uninstall Webroot reboot and run the NVIDIA Drivers installer and do a Clean install during the setup then after reinstall Webroot and a Fix will be out this week to fix the issue within Webroot and I will let you know when it’s out.
Webroot has very good self protection so that Malware can’t disable it so that’s why you can’t kill it’s processes in Task Manager.
Very sorry your seeing this issue as when I had my issue I uninstalled NVIDIA Drivers but my screen was still normal and again at the time I didn’t know Webroot was the issue but the Product Manager knows and he’s getting it fixed and tested before releasing.
The only thing is i cannot access the desktop and the icon for file location….i know where the new downloaded nvidia app is and the drivers are but cannot even get to that….after signing in i see a black screen with a cursor-that’s it.
i am thinking, as the options get smaller, i will need to reinstall windows while preserving personal files option. Dunno wht else i can do.
You can try contacting Webroot Support maybe they can do something as they have other tools. To bad you couldn’t do a System Restore and Maybe get some good Back Up Software and do daily or weekly back ups?
https://www.webroot.com/us/en/support/home-contact
https://www.webrootanywhere.com/servicetalk.asp?
Again so sorry and keep us updated with your progress. 😣
I already send in a ticket to support they suggested stuff i cannot do. They also said they will have a solution in april. I tried to do a system restore and picked a point to restore from, but when it was done, it said it couldnt complete because of webroot and it left me with no desktop where i am now.
Yea the Fix for Webroot on this issue...
+63Thanks but in some cases it’s to late.
Yeah, I figured. I was about to use DDU on Nvidia driver again before I saw it. I already used it once for video tdr failure blue screens.
Thanks to everyone. The reinstall fixed everything and got rid of the wing dings. Gonna wait to hear from tech support here before I use webroot.
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