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webroot detected a malware on virustotal, but do not detect on y computer

  • June 18, 2020
  • 2 replies
  • 511 views
durantash
Community Leader
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Hi,

Webroot detected a malware on virustotal, but do not detected and remove it on my computer.

Also Webroot SNUP show it is bad file .

 

MD5 :  e611df43ae7b2f3c84b474e0ab7b38b1

 

Regards,

Amir / Durantash

 

 

Best answer by TripleHelix

Hello @durantash 

 

You should ask Webroot support: Webroot Customer Service

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks,

Security Softwares & Antivirus Business & Market Analyzer * Write near 5000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir ( more than 500 topics about Webroot ) * Do you know Where is Durantash ? my profile picture is part of Durantash ( Ziggurat , Chogha Zanbil )
    Ssherjj
    TripleHelix

    2 replies

    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • Answer
    • June 18, 2020

    Hello @durantash 

     

    You should ask Webroot support: Webroot Customer Service

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    durantash
    Ssherjj
    durantash
    Community Leader
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    • durantash
    • Author
    • Community Leader
    • June 22, 2020

    Thanks

     

    Webroot support answer me. 

    most files can not infected windows.

    i hope more speedy support answer. 

    Regards ,

    Amir / Durantash

     

    Security Softwares & Antivirus Business & Market Analyzer * Write near 5000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir ( more than 500 topics about Webroot ) * Do you know Where is Durantash ? my profile picture is part of Durantash ( Ziggurat , Chogha Zanbil )
    TripleHelix
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