Several months ago my desktop was hit by a ransom screen. I tried (unsuccessfully) to X out of it, then quickly shut down the computer for a few minutes and rebooted. I immediately ran a scan, but no problems were shown.
Now a huge chunk of files -- my most valuable ones! - are missing. What can I do?
Answer
Webroot didn't catch ransomware
+1Best answer by ProTruckDriver
Hello @sistermaggie , Welcome to the Webroot Community Forum.
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HTH,
Dave.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
This topic has been closed for replies.
Hello @sistermaggie , Welcome to the Webroot Community Forum.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+1Hi guys,
First post here, and it's for the same reason. I've had 2 of my clients' servers infected with ransomware over the past month, both running WR SA Endpoint protection.
For one of them it was the second time in 6 months.
Is webroot SA Endpoint designed to pick up ransomware?
Cheers,
Justin
First post here, and it's for the same reason. I've had 2 of my clients' servers infected with ransomware over the past month, both running WR SA Endpoint protection.
For one of them it was the second time in 6 months.
Is webroot SA Endpoint designed to pick up ransomware?
Cheers,
Justin
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