I checked that webroot got an update yesterday, i installed it.
Then i rebooted my computer but most of times i need to shut down webroot and restart it because it slow downs my browser if i dont after a reboot. But now it wont shutdown, i put my password and captcha and nothing.
It wont turn off.
Am using win11 x64
Best answer by TripleHelix
Hello
That’s an odd one for me and at this time I’m not using Windows 11 so can’t say why!
It’s best to contact Webroot Support!
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MST)
Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
+63Hello
That’s an odd one for me and at this time I’m not using Windows 11 so can’t say why!
It’s best to contact Webroot Support!
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MST)
Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
OK, an update, the issue is caused by the password and/or captcha setting if they are enabled as requirement to shutdown webroot.
If i turn off webroot without asking me to input a password to close the app it closes fine, if a password with or without captcha setting is on, the app wont shut down.
win11 latest 23 version. I noticed this only once i installed the update that brought webroot 9.0.36.40
It also messes with windows security settings, you cant turn on webroot again on win 11 security panel unless webroot is completely shutdown.
(Snip Please be nice on the Community!)
+63
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