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webroot failing to scan

  • August 8, 2016
  • 1 reply
  • 37 views

Webroot is failing to scan.  The message says webroot cannot reach the internet.  I am connected, what's up?

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • August 8, 2016
Hi Mjo
 
Would recommend that you uninstall/clean reinstall WSA. If you would like to try this then please follow the steps below closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
and then try scanning again.
 
Let us know how that pans out for your either way.
 
Regards, Baldrick