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webroot filtering extension

  • February 20, 2015
  • 5 replies
  • 34 views

I can't get support to reply. There is a huge delay on loading pages and the browser bar reads "waiting for webroot filtering extension"  Even common sites take up to a minute to load.

5 replies

Ssherjj
Moderator
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  • Moderator
  • February 20, 2015
Hello and Welcome to the Community Forum,
 
 
Would you have a look at this thread and see if it helps any?https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/quot-Waiting-for-Extension-Webroot-Filtering-Extension-quot/m-p/182806#M12516
 
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-Filtering-Extension-causes-quite-noticeable-slowdown/m-p/184901#M12877
 
We are testing the Webfilter in the Beta group and hope to have a release pretty soon. Right @ & @ 
 
 
Sorry for this issue but they are working on this as we speak.
 
 
Kind Regards,

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!

Yes there are some issues with the Web Filter can you please run Webroot’s Log Gathering Tool and put your email address in it and after it’s finished uploading then Submit a Support Ticket with the same email address and put in the ticket WSAlogs have been uploaded for the BrightCloud Team. And if you have any further questions feel free to ask!

WSALogs Log Gathering Tool Download Link:
http://download.webroot.com/wsalogs.exe

Thanks,

Daniel 😉

RetiredTripleHelix
Gold VIP
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@ wrote:
 
We are testing the Webfilter in the Beta group and hope to have a release pretty soon. Right @ & @ 
 
 
Sorry for this issue but they are working on this as we speak.
 
 
Right maybe @ or @ would know if it's out with the release of v8.0.7.28 to the Public!
 
Thanks,
 
Daniel 😉

nic
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  • Retired Webrooter
  • February 20, 2015
Nope, not quite yet 🙂

RetiredTripleHelix
Gold VIP
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Thanks for the info Nic!
 
Daniel