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Webroot Filtering Extension

  • August 23, 2017
  • 4 replies
  • 63 views
skippystyles
Popular Voice
Forum|alt.badge.img+16
The webroot filtering extension is just sitting there and going grey on every website I go to. Now it does say it lost connection between the extension and webroots servers.  My question is do I just wait, is something happening with that right now, when I reload chrome it keeps going grey after a few seconds on every page.

Best answer by JP_

 Let us take care of that for you, @ !
 
I've created a ticket on your behalf with our Support Team. They'll look into this one for you!

    4 replies

    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • August 23, 2017
    I would just wait and then if nothing has moved after a few hours I would reboot and see if that clears the issue.
     
    Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    RetiredTripleHelix
    R
    J
    • JP_
    • Retired Webrooter
    • Answer
    • August 23, 2017
     Let us take care of that for you, @ !
     
    I've created a ticket on your behalf with our Support Team. They'll look into this one for you!
    Baldrick
    R
    skippystyles
    skippystyles
    Popular Voice
    Forum|alt.badge.img+16
    • skippystyles
    • Author
    • Popular Voice
    • August 24, 2017
    Thanks so much, I did follow the ticket as it was doing the same thing almost a full day later, it didn't resolve the issue so i sent a message back.  I just want to give a heads up i uninstalled and reinstalled chrome removed all folders and registry keys after that for chrome and webroot keep freezing then.  I re-opened webroot a few times because it kept crashing, then went to the identity shield and removed the chrome entry, then just added it back manually, had to close and open chrome a few times, but the issue is now resolved.  Thank you so much for the ticket! That was what prompted me to re-install chrome as well, but I wanted to let you know it's resolved and thanks so much JP!!
    Baldrick
    J
    J
    • JP_
    • Retired Webrooter
    • August 24, 2017
    @ wrote:
    Thanks so much, I did follow the ticket as it was doing the same thing almost a full day later, it didn't resolve the issue so i sent a message back.  I just want to give a heads up i uninstalled and reinstalled chrome removed all folders and registry keys after that for chrome and webroot keep freezing then.  I re-opened webroot a few times because it kept crashing, then went to the identity shield and removed the chrome entry, then just added it back manually, had to close and open chrome a few times, but the issue is now resolved.  Thank you so much for the ticket! That was what prompted me to re-install chrome as well, but I wanted to let you know it's resolved and thanks so much JP!!
    Aw, excellent!!!! I'm glad to know that in turn helped you in finding the resolution.

    I guess two brains truly are better than one :robotvery-happy:
    Baldrick
    Ssherjj
    skippystyles
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