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Webroot filtering system

  • July 14, 2015
  • 2 replies
  • 23 views

When trying to get on the inerternet, I get the message "waiting on webroot filtering system" at the bottom of the screen and it just locks up until I re-start.
 
no idea what that filtering system is
no idea why it prevents me from going online

2 replies

Ssherjj
Moderator
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  • Moderator
  • July 15, 2015
Hello @,
 
Welcome to the Webroot Community,
 
Please look here at the PC User Guide: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C3_Shielding/CH3a_WhatShieldsDo.htm#k...
 
Can you please Submit a Support Ticket and they can gather logs from you and in the Ticket say "for the BrighCloud Team "as they would like to check out why this is happening. This is a free service with a Webroot subscription.
 
 
Hope this helps,
 
Kind Regards,

  • Author
  • Fresh Face
  • July 15, 2015
Thank you!
 
I'll give it a shot.