I updated my mac to El Capitan and I bought Webroot, it downloads form the internet fine but after I put in my security cody and enter my password the installation just stop and freezes. Is webroot not compatible with OS El Capitan?
thanks to anyone who can help.
Blake
Webroot freezes during installation
+62Hello ?,
Welcome to the Webroot Community,
I am running WSA Complete on my iMac with the El Capitan OS. I haven't any issues. Can you first try a reboot/? Then after you have rebooted see if Webroot will install withput freezing up.. If you want to TRY this and go into System Preferences and open up Security & Privacy and uncheck Mac Apps and Identified Developers and check the Anywhere box. Try to install again. After Webroot installs change your Security & Privacy back to the Mac Apps....
Reboot your system after the install of Webroot.
Also you can go into the Launch pad and open Other/Disk Utility/First Aid and run that an see if that helps.OR run the Disk Utility first.
If you continue to have troubles then you can always submit a Support Ticket free of charge with a Webroot Subscription. The Support Team will gladly get Webroot running for you. It usually only takes 24-48 hrs for them to respond back to your email after submitting that ticket.
Hope this helps?
Welcome to the Webroot Community,
I am running WSA Complete on my iMac with the El Capitan OS. I haven't any issues. Can you first try a reboot/? Then after you have rebooted see if Webroot will install withput freezing up.. If you want to TRY this and go into System Preferences and open up Security & Privacy and uncheck Mac Apps and Identified Developers and check the Anywhere box. Try to install again. After Webroot installs change your Security & Privacy back to the Mac Apps....
Reboot your system after the install of Webroot.
Also you can go into the Launch pad and open Other/Disk Utility/First Aid and run that an see if that helps.OR run the Disk Utility first.
If you continue to have troubles then you can always submit a Support Ticket free of charge with a Webroot Subscription. The Support Team will gladly get Webroot running for you. It usually only takes 24-48 hrs for them to respond back to your email after submitting that ticket.
Hope this helps?
+56We have heard of some issues with El Capitan - can you call in to support so we can get this documented?
http://www.webroot.com/us/en/support/contact
http://www.webroot.com/us/en/support/contact
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