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webroot got find a virus bit can not delete it

  • October 26, 2015
  • 1 reply
  • 25 views

How to delete virus from Mac computer ,webroot find it but inposible to delete for it

1 reply

Ssherjj
Moderator
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  • Moderator
  • October 26, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
I apologize for the issue you are experiencing.

If the threat persists after running a scan with Webroot, it would be best to contact the support team and have them take a look for you. This is a free service with an active subscription.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
I would advise creating a ticket first so they can gather logs and determine if a callback is necessary to resolve this for you.