webroot hangs up during scan. Suggestions?

Hello @,
 
Welcome to the Webroot Community,
 
Are you running a PC or a Mac?
 
 
 
Kind Regards,
 
 

I am on a PC. This anomaly just started appearing this afternoon.

I have been using Webroot for five or six years, so I am not a newbie and know my way around the software.

HI KentWarren,
 
Would you please follow these instructions below to see if you have any threats before I tell you to uninstall clean install of Webroot which if your PC comes up clean, I will give you exact instructions for a reinstall. But first can you do this?
 
Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 
 
1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking
http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68
2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...
4. Open the 'Scan & Shields' tab.
5. Click the 'Custom Scan' button.
6. The default scan option is 'Deep'. Click Scan.

This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.
 
 
Kind Regards,
 

all right. I'll give it a try.
Thanks,
Kent