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Webroot is blocking my application deployment

6 years ago
March 5, 2019
3 replies
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ApoSthlm
Fresh Face
1 reply

We have webroot on some hundreds win7 machines. We are using a WDS system to silently deploy applications. Lately, not really sure what webroot agent versions that fails, it is not working anymore. The procedure is that the WDS system places a .WIM file in a download folder. From there, a DISM command mounts the wim file and then the silent installation runs.

However, once the DISM runs and mounts the wim, webroot deletes the mounted files, hence the installation fails of course. The installation then restarts after a short while by mounting the wim again. And fails. And repeats...

If we uninstall webroot, the silent installation succeeds immediately.

We have added the download path and the mount paths as global whitelist with no difference.

Any ideas, anyone?

Best answer by TripleHelix

Hello @ApoSthlm and Welcome to the Webroot Community!

The best thing to do is Submit a Business Support Ticket and they will help you with this. I will ping @akim and @JGiffard as they might have something to add.

Or you can call: 1-866-254-8400

https://www.webroot.com/ca/en/business/support/contact

Thanks,

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TripleHelix
Moderator
8905 replies
Answer
6 years ago
March 5, 2019

Hello @ApoSthlm and Welcome to the Webroot Community!

The best thing to do is Submit a Business Support Ticket and they will help you with this. I will ping @akim and @JGiffard as they might have something to add.

Or you can call: 1-866-254-8400

https://www.webroot.com/ca/en/business/support/contact

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯