webroot is causing justcloud to stop working
Since i have Webroot anywhere installed I have had trouble with Justcloud. It prevents justcloud from working thinking it is a threat. If I shutdown webroot and reinstall justcloud sometimes I can get it to work long enough to do a backup. as soon as bring webroot back up it blocks it from working. I once found a spot that "allows" certain programs to operate but the last time I checked justcloud was not listed. I am running out of ideas
+3Hello ruthD, and Welcome to the Webroot Community again.
Please check in the places listed in these links also, to try and see if Justcloud is blocked there:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/What-is-the-difference-between-quot-Detection-Configuration-quot/ta-p/5816
http://live.webrootanywhere.com/content/601/Managing-Active-Connections
If you still see no improvement, then please contact Support, who may collect a log and Whitelist any files necessary:Submit a Support Ticket
Let us know if you have any questions, or further info. Thanks.
Please check in the places listed in these links also, to try and see if Justcloud is blocked there:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/What-is-the-difference-between-quot-Detection-Configuration-quot/ta-p/5816
http://live.webrootanywhere.com/content/601/Managing-Active-Connections
If you still see no improvement, then please contact Support, who may collect a log and Whitelist any files necessary:Submit a Support Ticket
Let us know if you have any questions, or further info. Thanks.
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