Skip to main content

webroot is slowing down windows 10 operating system

  • August 19, 2015
  • 3 replies
  • 137 views

Things were great at the beginning of my windows 10 update, now my compter and my wifes laptop are at a snails pace unless we shut down webroot

3 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • August 19, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
Would you do an uninstall/reinstall of Webroot which will only take 5 minutes. Just to make sure Webroot is installed correctly after your Win 10 updated.
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,

  • Author
  • Fresh Face
  • August 19, 2015
I have already done that with no improvement, I cannot post results until morning now, as I am not at home at this time. Any other suggestions? I will try as soon as I am back at my computer
Thank you

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • August 19, 2015
Hello Sabro,
 
Sorry to hear that...
 
Your best bet then is to submit a Support Ticket which is free of charge with an active subscription . They can gather some logs and see what's going on.
 
https://www.webrootanywhere.com/servicewelcome.asp
 
 
Kind Regards,