Webroot is taking taking 25 minutes to run instead of 55 seconds. What's happened?

Hello sgeed,
 
Welcome to the Community Forum,
 
 
Well that isn't normal for Webroot to take so long to scan.
 
Let's try an reinstall ok?
 
 
Please do a clean reinstall of WSA and Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode Example:SA69-AANA-A783-DE78-C584
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
 
 

Hi sgeed
 
Welcome to the Community Forums.
 
If I may interject here?  How long does your system normally take to restart?  And have you, since that first happened, restarted again to see if it was a one off or if it appears to be a consistent occurrence?  If it is a consistent occurrence are you seeing any messages appearing whilst awaiting the appearence of your desktop, i.e., any messages that might indicate what activity is occurring?
 
Please let us know of this as it may assist in diagnosing or pointing in the direction of the underlying issue.
 
Many thanks in anticipation.
 
Regards, Baldrick

It happens everytime I execute Webroot. And I do not get any other messages. The ususal time for complete scan is 55 seconds.

Hi sgeed
 
Thanks for posting back. Have you tried what Sherry suggested, i.e.,the uninstall/clesn reinstall to see if that in anyway gets you back to the previous speeds your were experiencing? If you have not then please do so and post back the results.
 
If you have and there is no change as a result then I believe that your best course of action will be to Open a Support Ticket so that the support team can take a look at the problem for you.
 
Either way please pos back to let us know hjow you are getting along.
 
Regards, Baldrick