I’ve been a Webroot user for almost 12 years and am generally pleased with it.
However, I have recently been getting fake virus alerts from “Microsoft” and “McAfee” and Webroot isn’t erasing them. For example, a loud alarm tone will sound off from my wife’s laptop, then a few verbal warnings that we should call “Microsoft” immediately. If I run Webroot at that point, it doesn’t delete the malware, even if I re-boot, etc...
Is there a quick fix for this, or do I need to re-install the software?
Thanks,
Roy in New Mexico
Solved
Webroot isn't deleting fake anti-virus
Best answer by jhartnerd123
What you are experiencing is NOT malware, but rather a fake scam virus warning notification from a browser like Chrome or Edge etc..
Someone, at one point or another, came across a site that had this crap, it asked for permissions to allow notifications and the person allowed them. Now you are receiving these.
In your browser settings, find settings for site permissions and notifications, turn OFF asking for permission to allow notifications. Then below, remove ALL sites listed for allow notifications by clicking the dots next to each site and delete them.
I would STRONGLY suggest also adding a really good ad blocker to your browsers such as uBlock Origin Lite and change your DNS Settings to use a DNS resolver that blocks malicious sites and ads at the bare minimum. Things such as Quad 9, AdGuard DNS etc…
Hope this Helps.
John H
What you are experiencing is NOT malware, but rather a fake scam virus warning notification from a browser like Chrome or Edge etc..
Someone, at one point or another, came across a site that had this crap, it asked for permissions to allow notifications and the person allowed them. Now you are receiving these.
In your browser settings, find settings for site permissions and notifications, turn OFF asking for permission to allow notifications. Then below, remove ALL sites listed for allow notifications by clicking the dots next to each site and delete them.
I would STRONGLY suggest also adding a really good ad blocker to your browsers such as uBlock Origin Lite and change your DNS Settings to use a DNS resolver that blocks malicious sites and ads at the bare minimum. Things such as Quad 9, AdGuard DNS etc…
Hope this Helps.
John H
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