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Webroot keeps "aborting" during a scan. How do I fix this?

  • March 6, 2016
  • 1 reply
  • 646 views

Hello...whenever I ask Webroot to scan my home computer the process gets halfway thru and the "aborts".
 
It "aborts" everytime I ask for a scan.  Now I'm not sure if my computer is ever scanned properly with Webroot.  Any suggestions on how to fix this?
 
Thank you!
 
Kieran

1 reply

Ssherjj
Moderator
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  • Moderator
  • March 6, 2016
Hello kierant184
 
Welcome to the Webroot Community,
 
Would you try this below to uninstall/reinstall Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,