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Webroot Mac Security Daemon - CPU pegged

  • November 29, 2020
  • 4 replies
  • 2277 views
M
Fresh Face

This is a constant problem on Big Sur.  Machine fans always blaring and CPU ~75% constantly for this process.  I’ve uninstalled/reinstalled a few times.  Scan is always running.  Losing patience, paying for 35 seats and everyone’s complaining.

Best answer by TripleHelix

Hello @markusMaximus 

 

It’s best to Submit a Support Ticket and they will help you sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

    This topic has been closed for replies.

    4 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • November 30, 2020

    Hello @markusMaximus 

     

    Make sure you have this version 9.1.4.123 installed and if you don’t uninstall and download and install: https://community.webroot.com/home-product-releases-27/product-update-mac-version-9-1-4-123-345361

     

    Here is the Direct download link for this version and it will only work on Catalina and Big Sur!

     

    https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.4.123/WSAMAC.dmg

     

    HTH,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    TripleHelix
    M
    Fresh Face
    • markusMaximus
    • Author
    • Fresh Face
    • November 30, 2020

    That is indeed the version.

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • November 30, 2020

    Hello @markusMaximus 

     

    It’s best to Submit a Support Ticket and they will help you sort it out.

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    TripleHelix
    S
    New Member
    • ScubaNut2014
    • New Member
    • February 1, 2021

    2017 MacBookPro running Big Sur

    I had the same problem with the Webroot Daemon not responding and it using huge amounts of memory.

    Submitted a help request.  Webroot suggested best way to deal with it was by phone.  Done this before for seperate issue.

    Got on phone with Mark G.  I allowed him remote control of my computer while he made some checks, did some adjustments, completely removed the version I had on the MBP and reinstalled what looked like the same version.  (Key is the complete removal of the old version...I guess.)

    Although it took 45 minutes the problem is solved.  No more red letter “Webroot Daemon is not responding...”

    Ssherjj
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