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webroot not protecting chrome.exe

  • June 2, 2016
  • 5 replies
  • 51 views

in application protection, it shows only new_chrome and old_chrome.
when I try to add chrome.exe manually, it doesn't get added.
See screenshot:
 

5 replies

Baldrick
Gold VIP
  • Gold VIP
  • June 2, 2016
Hi shmu26
 
I have tried the operation here and have no issues with it. So I would suggest that (i) you reboot & try again and if that does not work that you (ii) uninstall & clean reinstall WSA, and if that does not rwolve the issue then you (iii) open a support ticket to get the Support Team involved.
 
Regards, Baldrick 

  • Author
  • Popular Voice
  • June 2, 2016
I checked in the windows program folder to see what is this process "new_chrome". There isn't one there. It is a temporary process created when chrome is about to update. 

Baldrick
Gold VIP
  • Gold VIP
  • June 2, 2016
Yes, most likely, so you can delete the entry if it is not needed.

  • Author
  • Popular Voice
  • June 2, 2016
thanks for idea.
I went the reinstallation route and all is fine

Baldrick
Gold VIP
  • Gold VIP
  • June 2, 2016
No worries, shmu26
 
Glad to be of assistance and that the issue is sorted for you. :D
 
Regards, Baldrick