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Webroot not scanning with the Catalina 10.15.2 update

  • December 13, 2019
  • 1 reply
  • 119 views

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Webroot won’t perform any scans with the new update. I’ve got the lovely little blue screen and “Scan Failed” messages. Uninstalling and reinstalling the app didn’t help either. What a mess. Anything else I can do?

Best answer by ProTruckDriver

Hello @klhc15 , Welcome to the Webroot Community Forum. :relaxed:

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

1 reply

ProTruckDriver
Moderator
  • Moderator
  • Answer
  • December 13, 2019

Hello @klhc15 , Welcome to the Webroot Community Forum. :relaxed:

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.