Hi, the last couple of days I’ve been paranoid that I might have a virus on my computer. Even though Webroot said everything was fine a part of me didn’t trust it so I looked up the latest update and realized my version of webroot is only at 9.0.29.60 while the latest update is 9.0.30.75. Every time I click check for updates I get the notification that everything is up to date. This might be a side thing but I also noticed on the version I had installed that it says Copyright 2006-2020. I don’t know if that has anything to do with it. Could someone please help me out?
Solved
Webroot not updating
Best answer by TripleHelix
Hello
Download and install over top and do a reboot and you will be all set with v9.0.30.75
https://anywhere.webrootcloudav.com/zerol/wsainstall.exe
Thanks,
+63Hello
Download and install over top and do a reboot and you will be all set with v9.0.30.75
https://anywhere.webrootcloudav.com/zerol/wsainstall.exe
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Webroot currently has the automatic update from 9.0.29.xx to the 9.0.30.xx turned off. I think its due to some minor issues they’re working on.
You can download and install over top the agent from your console or use the link
Hope this helps.
Cheers
John
jhartnerd123 wrote:
Webroot currently has the automatic update from 9.0.29.xx to the 9.0.30.xx turned off. I think its due to some minor issues they’re working on.
You can download and install over top the agent from your console or use the link
Hope this helps.
Cheers
John
So maybe 20 minutes after I posted this topic my webroot updated to the latest version. Do you have any possible explanation for this? Normally I’d be happy but the paranoid part of me finds it fishy that my Webroot intalled the latest version just as I realized it wasn’t. Especially since your saying they have that turned off.
I wouldn't worry so much. It might have been turned back on now.
Also their servers roll out update deployments as opposed to all at once, and yours might have now received it.
If you were using the older version and didn't update yet, you are still protected regardless.
John
+63
https://community.webroot.com/home-product-releases-27/pc-agent-version-9-0-30-75-347667
And there was no mention of a pause during it’s release at least for the Consumer side.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Yes I think they just did it and never told anyone. Managing over 10K endpoints and a lot of ours still haven't updated.
+63jhartnerd123 wrote:
Yes I think they just did it and never told anyone. Managing over 10K endpoints and a lot of ours still haven't updated.
That’s the Business side...and I said no pause from the Consumer side as I’m in constant contact with the Product Managers for Consumer. Also the OP never said if was Consumer or Business as he did post in the Consumer AV only section.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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