Webroot on a multiple user computer...

Hi mgtptman
 
Welcome to the Community Forums.
 
Sounds like something has gone not quite right with the install.  As far as I am aware there is no option in relation to installing for all or just one user...I therefore suggest that you undertake an unnistall/clean reinstall to see if that resolves the issue.  It is relatively quicjk and easy to do so if you would lke to try please follow these instructions:
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

If this fails to resolve the problem, you may need to contact Support for assistance.
 
If your subscription is directly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7)
 
If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.
 
Hope that helps?
 
Regards, Baldrick

Hi Baldrick: I will give it a try and see what happens. Much appreciated!

Hi mgtptman
 
You are most welcome, and do let us know if this works or not. And if not please let us have a little more information sothat we can try to assist further.
 
Regards, Baldrick