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Webroot password manager problem

  • June 12, 2015
  • 3 replies
  • 49 views

I attempted to change the password for password manager and received the following message;
 
Processing Error
Error(UPGC001):Your reset request cannot be processed as your details do not match.
 
I haven't been able to find a solution to the problem. Any help will be appreciated.

3 replies

Baldrick
Gold VIP
  • Gold VIP
  • June 12, 2015
Hi debb14
 
Welcome to the Community Forums.
 
Exactly where were you trying to change the Password Manager password and precisely what steps did you take to do that?
 
Regards, Baldrick

  • Author
  • Fresh Face
  • June 12, 2015
Hi,
 
I attempted to change via password manager in webroot secureanywhere. I changed the password via the firefox browser and magically it's working now.
 
Thank You

Baldrick
Gold VIP
  • Gold VIP
  • June 12, 2015
Hi debb14
 
Glad to hear that everything has sorted itself out for you...sometines that is the way it goes.  Do let us know if you have any further questions or issues.
 
Regards, Baldrick