Lately, at random times the Webroot banner pops up in the lower right corner. It’s the same one that shows when the program first loads. Is this due to an update or is something amiss. Curious. TIA
Solved
Webroot popup
Best answer by TripleHelix
Hello
Have a look here to see if there are any Dump Files at the bottom, it’s just Webroot restarting for what ever reason and if you need more help then contact Webroot support as they can help you better and have other tools to use.
C:\ProgramData\WRData hidden area.
As you can see I don’t have any.
Webroot Support:
Submit a ticket 24/7/365
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
+63Hello
Have a look here to see if there are any Dump Files at the bottom, it’s just Webroot restarting for what ever reason and if you need more help then contact Webroot support as they can help you better and have other tools to use.
C:\ProgramData\WRData hidden area.
As you can see I don’t have any.
Webroot Support:
Submit a ticket 24/7/365
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Thank you. There are 2 dump files, so I submitted a ticket. Was surprised I couldn’t attach the files!
+63They will send you a file called wsalogs.exe so you can send them to support along with other info from Webroot and system and no personal info!
Make sure you wait for a reply as it might take a few days!
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
FYI: They had me uninstall it and dl a new version. Apparently, the program doesn’t check itself!!
+63cyberwasp wrote:
FYI: They had me uninstall it and dl a new version. Apparently, the program doesn’t check itself!!
So it’s up and running well now?
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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