Webroot protecting 5 devices? 2 laptops & 3 phones? Downloaded on one laptop, not sure about phone.
I just purchased 5 device protection for 2 laptops and 3 phones. I have protection for 3 other devices...having problems with new protection. It downloaded for one laptop but not so sure for phone. I followed directions but was never asked for key code for phone. The app downloaded so I have the icon on the phone but not sure about protection. I could not create a new account either for the new product...suggestions? I was hoping to group all information (old account protection and new protection) under one account, but running into snafus.
+62Hello brianodonnell,
Welcome to the Webroot Community,
Are you installing the WSAComplete vesrion on Androids? Here are instructions for installing on an Android,
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Make sure you have the right version downloaded for your license of WSA.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
Welcome to the Webroot Community,
Are you installing the WSAComplete vesrion on Androids? Here are instructions for installing on an Android,
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Make sure you have the right version downloaded for your license of WSA.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
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