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Webroot remains red

  • April 6, 2022
  • 3 replies
  • 351 views
A
Fresh Face

Webroot SecureAnywhere remains red after many days of multiple searches and requests to clear threats unsuccessfully. All started after an update to macOS Monterey 12.3.1  The threat listed is /Library/Apple/System/Library/CoreServices/XProtect.app/Contents/MacOS/XProtectRemediatorMRTv3  Threat Name Keylogger.Refog.1.r

Best answer by MajorHavoc

Hi. The best thing to do it to reach out to customer service for help. They can go over the issue and discuss how to solve this issue for you.  https://websecureanywhere.com/contact/

Also take a look at this article, as this may be a false positive: 
https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4078&t=Files-detected-in-backups-for-Mac-MRT-app

 

    MajorHavoc

    3 replies

    MajorHavoc
    Bronze VIP
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    • MajorHavoc
    • Bronze VIP
    • Answer
    • April 6, 2022

    Hi. The best thing to do it to reach out to customer service for help. They can go over the issue and discuss how to solve this issue for you.  https://websecureanywhere.com/contact/

    Also take a look at this article, as this may be a false positive: 
    https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4078&t=Files-detected-in-backups-for-Mac-MRT-app

     

    - Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
    ProTruckDriver
    Ssherjj
    TripleHelix
    J
    Community Expert Advisor
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    • jhartnerd123
    • Community Expert Advisor
    • April 6, 2022

    @ajdiehl 

    That’s a false positive and like @MajorHavoc mentioned, it’s best to contact support to have them provide the direction to clear that up. 

     

    John

    ProTruckDriver
    TripleHelix
    MajorHavoc
    A
    Fresh Face
    • ajdiehl
    • Author
    • Fresh Face
    • April 7, 2022

    Thank you all for your responses which were right on track.  I did not have to contact support with your assistance.  In addiction to the actions suggested in the false positive article, I noticed that my account was now missing its keycode, which I inserted and applied. SecureAnywhere proceeded to scan anew - but I realized very quickly that it did not immediately identify any threats, as it perviously had.

    So, again thank you for your responses and  very helpful support.  Put a gold star on your chart!

    Ssherjj
    TripleHelix
    MajorHavoc
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