Skip to main content
Customer Support Customer Support

webroot reports virus protection is off - what should I do?

  • March 19, 2015
  • 3 replies
  • 34 views
P
Fresh Face
In the windows action center on my Windows 7 computer, Webroot reports virus protection is off - what should I do?

    3 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • March 19, 2015
    Hello pabriss,
     
    Welcome to the Community Forum,
     
    Yes Windows 7 has the Action Center. Please look here at Microsoft Article for changes or action http://windows.microsoft.com/en-us/windows7/how-does-action-center-check-for-problems
     
     
     
    Hope this was helpful and if not please get back to us
     
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Rakanisheu Retired
      If Webroot is scanning and working its probably a security centre issue. If your are technical enough there is a fix that you can run in a CMD prompt to reset it. 
        RetiredTripleHelix
        Gold VIP
        Forum|alt.badge.img+56
        Hello and Welcome to the Webroot Community!
         
        You can try the Hotfix in this article: https://support.microsoft.com/en-us/kb/2482947 and reboot and if it still says no AV installed please do:
         
        Can you please do a clean reinstall of WSA and Please follow the steps closely!
         
        • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
        • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
        • Download a Copy Here (Best Buy Subscription PC users click HERE)
        • Uninstall WSA and Reboot
        • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
        • Let it finish it's install scan
        • Reboot once again
        Please let us know if that resolves your issue?
         
        Thanks,
         
        Daniel 😉
          Terms & ConditionsAccessibility statement