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webroot says mac is ok but still shows red.

  • June 5, 2016
  • 1 reply
  • 140 views

webroot says mac is ok but it still shows red. how can I fix it so it shows green?

1 reply

Ssherjj
Moderator
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  • Moderator
  • June 5, 2016
Hello oncall4u247,
 
Welcome to the Webroot Community,
 
Would you reboot your Mac and see if Webroot stays red?
 
Please look here at the Mac User Guide for more assistance. And Here
 
Do you have the Webroot Webshields enabled? Look here
 
If everything checks out then and Webroot is still Red then I would uninstall/reinstall Webroot.
 
Please look here below in order to do that.
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]  
  4. In the first activation window, enter your keycode and click Activate. Now if you still have issues you will need to Open a Support Ticke, which is free of charge for users with an active  Webroot subscription, and they will make sure your Mac gets back to running Webroot correctly.