I keep getting the message: First Scan not Complete, and the background color is blue. When I try to rescan it tells me that I have no internet connection, even though I can go to Safari and get to any website. The green Webroot logo in my menu displays a little blue dot on it.
Solved
Webroot scan is not working.
Best answer by Ssherjj
Hello brenderf,
Welcome to the Webroot Community.
May I add that you have a look at this Webroot help article. https://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2581&
Welcome to the Webroot Community.
May I add that you have a look at this Webroot help article. https://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2581&
+52Hello
Blue: means one or more potential risks require your attention.
You can try a uninstall / re-install to see if that clears the problem:
Please follow the steps closely!
If that doesn't fix the problem please contact Support:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Blue: means one or more potential risks require your attention.
You can try a uninstall / re-install to see if that clears the problem:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
If that doesn't fix the problem please contact Support:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
+62Hello brenderf,
Welcome to the Webroot Community.
May I add that you have a look at this Webroot help article. https://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2581&
Welcome to the Webroot Community.
May I add that you have a look at this Webroot help article. https://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2581&
+62Your most welcome! Thanks for letting us know.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.