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WebRoot seems to stop Win mail

  • September 29, 2015
  • 1 reply
  • 21 views

When this contraption boots up and I get email, WebRoot  flag or message comesw up saying Malware detected. when I try to forward or reply.
All Winmail actions then stop, and I have to reboot.  all other webacctions or games will work.

1 reply

shorTcircuiT
Gold VIP
  • Gold VIP
  • September 29, 2015
Hello there, welcome to the Community!
 
It sounds like you have an infected file or attachment somewhere in your inbox although it is possible that a file of WinMail itself might be triggering it and thus need whitelisted.  I think the best thing to do might be to submit a Trouble TIcket and let Support take a quick look for you.