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Webroot setting keeping me from downloading an adobe document

  • December 23, 2015
  • 1 reply
  • 187 views
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I am trying to down loading an adobe form from a reputable website.  I have the correct version of adobe reader however, it is not letting me download and open the document

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • December 23, 2015
    Hello darleneg.
     
    Welcome to the Webroot Community,
     
    Have you tried a different Browser?  Are you sure the PDF is safe to download?
     
    Adobe Reader from here  http://get.adobe.com/reader/
     
    (I'd also advice you to uncheck McAfee/Add-ons associated with this download. They cause issues!)

     
     !-Check nothing being blocked here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/What-is-the-difference-between-quot...
     
    2-You can shut down WSA by Right Clicking on the Webroot Tray Icon and Click Shut Down Protection . If you are sure these are safe.
     
    Here is a Thread that might interest you as well https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/I-need-Adobe-for-my-pdf-files-and-webroot-is-blocking-the/m-p/178200/highlight/true#M4481
     
     Hope this helps?
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