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webroot spontaneously shut down. all security messures were turned off (I didn't do it)

  • April 12, 2015
  • 1 reply
  • 25 views

I logged onto my computer a few minutes ago say computer issues and one of them was that my computer was not being protected.  couldn't find the webroot icon in the system tray and when I did get it open everything was turned off.  Is this a sign someone has hacked my system??  Or does webroot do this on occasion?

1 reply

nic
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  • Retired Webrooter
  • April 14, 2015
Webroot shouldn't shut off automatically - I'd suggest contacting our support to have them look at your system to make sure there is no infection and to find out what happened to cause Webroot to shut off:
http://www.webroot.com/us/en/support/contact