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Webroot support responds that Apple M1 processors are not supported

Forum|Forum|3 years ago
March 20, 2022
5 replies
705 views

G

ggeiger
Fresh Face

Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor

I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success.

I opened a support ticket detailing the fact that Mac Agent v9.4.1.27 just hangs during the installation process.

The response that I received was:

“Hello,

Thank you for contacting Webroot.

M1 processors are not currently supported.

Regards,

Webroot Support”

MacOS Monterrey v12.3

MacBookPro 2021

Processor: M1 Pro

Best answer by TripleHelix

Chad made a reply here:

+25

MajorHavoc
Bronze VIP
Forum|Forum|3 years ago
April 5, 2022

I am running it on my MacBookPro M1 Max. It has a few issues with multiple scans running at the same time, but seems to work. That said, I do not recall how I installed it. It might have migrated from my previous M1, which migrated from an Intel MacBookPro.

So is this just an installer issue perhaps?

But there is this post that says they are supported:

- Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.

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G

ggeiger
Author
Fresh Face
Forum|Forum|3 years ago
April 5, 2022

Yes the post announcing M1 support was Nov 2020.

However when I opened an issue with webroot support in March 2022 asking how to run the installer on a MacBook Pro with an M1 they responded with “M1 processors are not currently supported. “

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+63

TripleHelix
Moderator
Forum|Forum|3 years ago
April 5, 2022

Yes the post announcing M1 support was Nov 2020.

However when I opened an issue with webroot support in March 2022 asking how to run the installer on a MacBook Pro with an M1 they responded with “M1 processors are not currently supported. “

I found this:

We will see what @ChadL has to say!

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.

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+63

TripleHelix
Moderator
Answer
Forum|Forum|3 years ago
April 5, 2022

Chad made a reply here:

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.