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Webroot Won't Scan Individual File/Folder

  • October 20, 2015
  • 2 replies
  • 328 views
J
I used to be able to right-click on a file or folder and scan it with Webroot.

But now, when I right-click and select "scan," Webroot doesn't scan nor show any result.

What is going on?

    2 replies

    JamesG
    • JamesG
    • Retired Webrooter
    • October 20, 2015
    Hello ?,

    Welcome to the Webroot Community.
     
    I apologize for the issue you are experiencing.
     
    Have you attempted to restart the machine? If so, does the issue persist after a restart?
     
    If it does, I would advise uninstalling and reinstalling the program as that should resolve this issue.
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
     
    Please let me know if that works or if there is anything else I can do to assist.

    Regards,
    James G. Worldwide Online Retention Specialist
      shorTcircuiT
      Gold VIP
      • shorTcircuiT
      • Gold VIP
      • October 20, 2015
      Hello there, welcome to the Community!
       
      The function to right click might have been disabled in your settings somehow... let's take a look.
       
      Open WSA
      Click Advanced Settings at the upper right
      Click Scan Settings on the left side
      Check to make sure that there is a check mark next to "Enable right-click scanning in Windows Explorer"
       
      Let us know if this helps!
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