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webroot wont close and using VERY HIGH cpu

  • July 14, 2020
  • 6 replies
  • 6676 views
I
New Voice

I think webroot may be stopping my PC [windows 10] from going to sleep

 

I can’t shut it down and it has very high CPU in task manager

 

I tried opening it [maybe a new version opened] I then went through advanced settings, and manually closed it - but the ‘version’ in task manager is still open and ‘working’

Is that a virus?

Say webrootsecureanywhere (32bit)

 

WRSVC

How do I kill that from running

Is it really webroot

Why is it running such high CPU and is it stopping my PC from going to sleep

Thanks for any help

Best answer by TripleHelix

Hello @inkey 

 

Yes there are some issues so when you see High CPU or Memory it’s best to just Reboot the system until they come out with the next updated version. I have seen it as well at times.

 

Click on Picture to see full size.

 

 

Thanks,

    6 replies

    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • Answer
    • July 14, 2020

    Hello @inkey 

     

    Yes there are some issues so when you see High CPU or Memory it’s best to just Reboot the system until they come out with the next updated version. I have seen it as well at times.

     

    Click on Picture to see full size.

     

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    TripleHelix
    I
    New Voice
    • inkey
    • Author
    • New Voice
    • July 14, 2020

    Thanks for that

    I’m just glad it isn’t a virus or something pretending to be webroot

    Thanks

    TripleHelix
    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • July 14, 2020

    Look at my post again as I added a picture and I see the issue as well at times and Webroot is working on a fix. Also it’s a protected process so you can’t kill it with Task Manager and Malware can’t kill it either.

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    TripleHelix
    I
    New Voice
    • inkey
    • Author
    • New Voice
    • July 14, 2020

    Yes 

    I suppose - as I opened then closed [another version of Webroot] - maybe I should reopen the other [low usage one] - as maybe the high usage one isn’t actual on/protecting me

    I note you have other instances open 

     

     

    Jasper_The_Rasper
    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • July 14, 2020

    Yes there should be 4 processes now for most users please see here: https://community.webroot.com/got-a-question-10/wrskyclient-x64-exe-342821 there will be a few more files coming but can’t say when but just 4 processes.

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • July 14, 2020

    Do you have the latest version installed? https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1131

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
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