Hi,
one of your customers told me that our website, http://www.sur-la-toile.com was blocked by Webroot® SecureAnywhere.
It is a french portal about science and technology, with a blog and a forum. About 2M visitors monthly.
Can you please tell us where the problem comes from, if there is a real security issue we can fix, or check if it might be a false positive ?
Thanks a lot.
Benoit Fries
Solved
Website blocked, how can we fix this ?
Best answer by YegorP
Hey there BenoitFries,
Welcome to the Webroot Community.
I ran the site in question through our Web Reputation URL search and it came out clean. The site is listed as "trustworthy" and has had zero infections in the last year. That leads me to believe that we are probably dealing with the latter scenario (false positive).
Edit: DanP from Threat Research beat me to it! In fact, they already took care of it-great work! No need to submit the ticket! You should be all good to go!
Welcome to the Webroot Community.
I ran the site in question through our Web Reputation URL search and it came out clean. The site is listed as "trustworthy" and has had zero infections in the last year. That leads me to believe that we are probably dealing with the latter scenario (false positive).
Edit: DanP from Threat Research beat me to it! In fact, they already took care of it-great work! No need to submit the ticket! You should be all good to go!
+35- OpenText Employee
Hello,
Thanks for your report. We will look into this and resolve it shortly.
Thanks,
-Dan
Thanks for your report. We will look into this and resolve it shortly.
Thanks,
-Dan
Webroot Threat Research
Hey there BenoitFries,
Welcome to the Webroot Community.
I ran the site in question through our Web Reputation URL search and it came out clean. The site is listed as "trustworthy" and has had zero infections in the last year. That leads me to believe that we are probably dealing with the latter scenario (false positive).
Edit: DanP from Threat Research beat me to it! In fact, they already took care of it-great work! No need to submit the ticket! You should be all good to go!
Welcome to the Webroot Community.
I ran the site in question through our Web Reputation URL search and it came out clean. The site is listed as "trustworthy" and has had zero infections in the last year. That leads me to believe that we are probably dealing with the latter scenario (false positive).
Edit: DanP from Threat Research beat me to it! In fact, they already took care of it-great work! No need to submit the ticket! You should be all good to go!
--Yegor P-- Social Media Content Coordinator New to the Community? Sign up for FREE today.
Just playing Devil's Advocate here: I really hope it never happens, but what if said site got compromised? We hear legitimate sites can and do fall prey to malware so if you whitelist them, how does WSA protect in that instance? I think this is important for everyone to understand how WSA would protect should such a situation occur.
Thanks a lot guys!
TonyW: as I understand it, that doesn't prevent the ususal protections against known malwares, should a page be infected you would still be protected, and the site would certainly be moved to the blacklist. However, rest assured that we can be contacted 24/7 and we would immediately shut the site down or fix the issue if it was the case.
TonyW: as I understand it, that doesn't prevent the ususal protections against known malwares, should a page be infected you would still be protected, and the site would certainly be moved to the blacklist. However, rest assured that we can be contacted 24/7 and we would immediately shut the site down or fix the issue if it was the case.
+35- OpenText Employee
Tony,
WSA does not whitelist websites, so if the site were to be compromised it would be blocked, and the blocking would be removed once the site was clean again.
WSA does not whitelist websites, so if the site were to be compromised it would be blocked, and the blocking would be removed once the site was clean again.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.